Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
To request a refund, you can reach out to us at email@example.com with pictures of the damaged good and screenshot of your receipt within 30 days. We will notify you once we’ve inspected your proof, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please note: it may take some time for your bank or credit card company to process and post the refund.
We do not recommend returns due to hygienically concerns. For the sake of our planet and environment, we suggest repurposing the Shower Stone as plant pot plate, pet food bowl mat, or places that would need a dry surface or anywhere you see fit.
Note: Your item is not eligible for refund if it is over 30 days from the date you received it. If your Shower Stone breaks due to dropping or other unintended uses, we will not be able to replace it but send us an email and we'll send you a discount.